Returns & Refunds

For your convenience, we offer the most convenient payment method: COD(Cash On Delivery), you can pay through M-PESA for your package when our Delivery Associates bring it to your door step. It’s easy, fast and secure! 
You can inspect the goods before you pay.
Pay only if you are satisfied with the goods.

Returns
If you are not happy with your purchase and wish to return an item, please contact us with your full name, within 7 days from receiving your package.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Do not send a product back unless it has been approved.
Only items purchased directly from https://Santieshop.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Santieshop reserves the right to deny any return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Mpesa account, within 7 days.